Key Responsibilities:

• Ability to lead by example by delivering sales and performance results daily and during events.

• Maintain an efficient and highly functional showroom, ensuring that the team is creating an exceptional high standard of customer service.
• Ensure showroom stylists are creating memorable and personalized experiences for Kasia Jewelry clientele by overseeing staff adherence to brand styling guidelines to clients through their purchasing decisions.
• Oversee client inquiries via phone, email & social communication/sales channels and ensure that high standards are upheld by the team.
• Oversee all client appointments (In-Person/Virtual Video Conference) as well as coordinated ‘Showroom Open House Events’ in our private showroom, creating a truly personalized experience in a luxury goods environment.
• Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies, and procedures.
• Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
• Oversee administration, maintenance, and support for all business-related systems/applications (CRM, Marketing Platforms, etc.) required for the showroom operations.
• Coordination/Execution of all the showroom related brand initiatives (sales, marketing, website development, production & sales cycle).
• Ability to train and develop Team Members, conduct Store training meetings as needed.
• Oversee and coordinate performance management and high-level KPI's.

• Must possess at least 3 years of experience in retail management (jewelry brand awareness a plus).
• Proven ability to drive sales results and work in conjunction with the marketing and sales department.
• BA or equivalent preferred.
• Strong project management skills, ability to manage multiple tasks/projects at one time, think critically, and adapt quickly in a flexible environment.
• Excellent communication skills and strong executive presence in front of customers, employees, vendors, and potential partners.
• Strong project management skills, ability to manage multiple tasks/projects at one time, think critically, and adapt quickly in a flexible environment.
• Excellent Time Management Skills along with a workflow discipline.

• Bonus: you’ve worked at a start-up or fast growing company.

Job Details:

Type: Full Time Position

Location: Solana Beach, CA – local or willing to relocate

Benefits: 401(k)/Health Stipend

Employee Annual Jewelry Allowance & Discounts 

Salary, potential for advancement

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties and qualifications required of employees assigned to this job. 

PLEASE EMAIL RESUME + COVER LETTER TO: careers@kasiajewelry.com