FAQs

General Questions

 What is your return policy?

For items purchased from us directly (online, in-showroom, or during pop-ups), we offer a one time exchange for merchandise or store credit within 7 days of purchase or tracked delivery. We do not accept returns or exchanges on engagement rings, any customized items or custom/bespoke orders. Review more details about our Return Policy.

What are the shipping options?

All fine jewelry is shipped UPS (DHL International shipments) with tracking and comes with complimentary insurance (on orders over $2,000), orders under $100 will be shipped through USPS Priority. We require a signature upon delivery for any order over $1,000. Read more details about Shipping.

What are the international taxes, duties, etc. that I have to pay?

For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Kasia Jewelry is not responsible for these charges. Customs policies vary widely from country to country. Please contact your local customs office for further information. Read more details about International Shipping

When will I receive my order?

Kasia Jewelry is mostly made to order, therefore please allow approximately 6-8 week production lead time unless otherwise stated.

Can you expedite production on my piece?

If you would like to request production on your order to be expedited, please email us at contact@kasiajewelry.com. Although not every item is available for rush orders, we will do our best to accommodate to your request.

What should I do if I never received my order?

Review UPS tracking information to determine if your package was delivered. Please feel free to email us at contact@kasiajewelry.com or call us at 888.979.9295, and we will do our best to help.

What should I do if I received a defective order?

If an item shipped to you is defective or inaccurate, it can be returned to us within the first 7 days from tracked delivery. We will make any necessary repairs to the item, or conduct a full remake if needed. Read more details about Defective Orders.

What methods of payment/financing options do you offer?

We accept all major credit cards, PayPal and Apple pay. We also offer financing options in partnership with Affirm as well as 50%/50% split payment option. Read more about our options.

How do I make changes to an order I’ve already placed?

As our collection is mostly made to order, we begin production 24 hours after an order is placed. If you would like to request a change to your order, please email us immediately at contact@kasiajewelry.com or call us at 888.979.9295. We will do our best to accommodate changes to an order, but we cannot guarantee this if the request is made 24 hours after an order was placed.

What should I do if I have to cancel my order?

Cancellations must be made within 12 hours of placing an order. No refunds will be granted after those 12 hours. Read more about our Return Policy. 

Where are you located?

Our flagship Showroom is located at 312 S Cedros Ave, #140 Solana Beach, CA 92075. We are by appointment only during the week, and open to the public during monthly Open House events. Read more about Scheduling An Appointment with us, or when our next Open House will be.

How do I contact your company if my question isn’t answered here?

Please contact us here and for immediate help, call us at 888.979.9295.

 

Product Related Questions

How do I make sure I order the right size?

If you are unsure of the finger size and are not able to stop by our Showroom, we recommend to get a professional measurement from a local jeweler. Please know there is no perfect ring size - as things like sodium, body temperature, alcohol, latitude change, weight fluctuation, etc. can create up to half a finger size difference. Call or email us, here to guide you through it!

Can eternity bands be resized?

Eternity bands are not able to be resized due to the stones being set all the way around the band and therefore not allowing any size modification.

What metals do you use?

We work with all precious metals, however, our fine jewelry collection is mostly made with 14k yellow gold, 14k rose gold, and 14k white gold, with the exception of some pieces being 18k gold. We can upgrade most pieces to platinum or 18k gold for an upgraded cost. Email us at contact@kasiajewelry.com or call us at 888.979.9295 to discuss upgrading the metal on a piece that you love.

Do you use recycled metals?

Yes we do. We are committed to socially and environmentally responsible materials therefore all of our gold pieces are recycled.

A piece I love is in stock in 14k yellow gold. Is there a cost to change the metal to 14k white gold?

There is no cost to change from 14k yellow gold, 14k white gold or 14k rose gold. Please keep in mind production time when a certain metal color is not in stock.

Are your diamonds ethically sourced?

Yes! Our diamonds come from reputable sources that adhere to fair humanitarian mining practices ensuring they are ethically sourced.

Where do you source precious stones and diamonds from?

We work with trusted parties when sourcing precious stones and diamonds from all over the world. Kasia herself travels at least twice a year to industry recognized gem-shows. We are also able to source Canadamark diamonds from Ekati and Diavik mines if in need of more documentation on the exact route from mine to market. Please email design@kasiajewelry.com if possible to use those in your project.

Does my purchase come with a certificate of authenticity?

Alternative Bridal Engagement Ring purchases will come with a complimentary third party appraisal. For purchases outside of Alternative Bridal Engagement Rings, we can add a third party appraisal to your order for an additional cost, or provide you with a complimentary itemized receipt upon request. This can be helpful if you plan on insuring your piece.

Will an engagement ring that I love always be in your collection?

We try to offer an expansive collection, however pieces move very quickly. Many of our Alternative Bridal Engagement Rings are one of a kind. If an in-stock Alternative Bridal Engagement Ring sells, and the piece is able to be re-created, please note that the price point and lead time for the new piece might change due to new sourcing for the center stone. Regarding wedding bands, stackable rings, and other pieces in our collection, we frequently retire styles to make room for new pieces. So, if there is a piece you love, we recommend securing the piece or beginning production on it while the piece is still available.

I have a very unique engagement ring, do I need to have a custom wedding band made?

We are certainly able to create a Custom band if you would prefer, however, we have one of the largest wedding band and contour band collections that you will find. We love helping clients find their dream wedding band within our collection, when they otherwise thought they would have to have a custom band made. By not needing to go the custom route, you ultimately save money and time. Schedule an Appointment to find your favorite band!

How far in advance do you recommend purchasing wedding bands?

We recommend purchasing wedding bands around the same time that you select your venue and wedding attire. (Around 6-12 months prior to the event). Because our pieces are hand-made, we recommend allowing plenty of time in any event of production delays, casting issues, resize or shipment.

Can I order a ring in a quarter size if I don’t see the option listed on the website?

Certainly! Please add a note to your order at checkout to let us know your exact ring size.

Can I order a necklace or bracelet in a longer chain?

Certainly! The majority of our necklaces and bracelets have an extension added already. Please let us know your preferred length and we will contact you with more details.

How do you recommend to care for jewelry?

To keep your jewelry in great condition we recommend removing all jewelry before being exposed to chemicals of any kind, before exercising, swimming, showering, doing outdoor work or gardening, and before heavy lifting. Read more about Jewelry Care.

How do you recommend cleaning jewelry?

Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush. Read more about Jewelry Care. For deep cleaning, schedule a pick-up/drop-off appointment to stop by our showroom!

Do you offer a styling service?

We do! Please use the link on our website to schedule a Virtual Styling Appointment or In-Person Showroom Appointment, or email us at contact@kasiajewelry.com to learn more.

I am not sure if the band I love will fit my ring. Do you offer “Ring/Band Trials?”

We do! Email us at contact@kasiajewelry.com to learn more.